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Spark Energy: Ratings & Reviews

Spark Energy Products and Services

Spark Energy is a large energy company that has operations in multiple jurisdictions across the United States. They boost over 700,000 customers for their electricity and natural gas products. They are based out of Houston and do business in Texas as a retail electricity provider.

Spark was established in 1999. Today they are a publicly traded company under the name VIA Renewables and listed on the NASDAQ with the ticker symbol VIA. They sell electricity in Texas and other energy products in 15 other states. Their electricity plans include both traditional and renewable energy plans sold to homes and businesses.

In addition to renewable electricity products they also offer a carbon neutral natural gas program. This program works by purchasing carbon offset credits equal to the carbon footprint of the natural gas used by the consumer participating the program.

The Spark Energy Rewards Program offers rewards that can be used on local shopping, dinning, and Travel

Spark Energy Electricity Plans

NameTermType
Choose Plus 1212 MonthsFixed Rate – New Customers Only
CHOICE 24 24 MonthsFixed Rate – New Customers Only
Choose 15 15 MonthsFixed Rate – New Customers Only
Choose 1212 MonthsFixed Rate – New Customers Only
Spark Instant Plus 1212 MonthsFixed Rate
Empower 3636 Months Fixed Rate
Empower 2424 Months Fixed Rate

How do Spark Energy’s electricity rates compare to other Texas electric companies?

Oncor  area Electricity Rates

Compare these rates from other electricity providers in Dallas to Spark Energy’s rates

Electric CompanyPlan NameElectricity Rate
Frontier UtilitiesSuper Value 1214.0¢/kWh
Frontier UtilitiesFrontier Super Value 2412.5¢/kWh
GexaSaver Deluxe 1214.2¢/kWh
4Change EnergyMaxx Saver Select 2412.5¢/kWh
Cirro EnergySmart Simple 1219.3¢/kWh
TrieagleSure Value 3617.9¢/kWh
Direct EnergyLive Brighter 1219.3¢/kWh
First Choice PowerYou Got This 2420.2¢/kWh
TXUClear Deal 2420.9¢/kWh
4Change EnergyMaxx Saver Select 1213.1¢/kWh
GexaSaver Value 1218.6¢/kWh
Express EnergyFlash 2412.4¢/kWh
Green Mountain EnergyCrystal Clear 12 Preferred22.1¢/kWh
ReliantReliant Power On 1220.4¢/kWh
Payless PowerPremier 1221.1¢/kWh
Rates Updated July 25th 14, 2022

Centerpoint Area Electricity Rates

Compare these rates from other electricity providers in Houston to Spark Energy’s rates

Electric CompanyPlan NameElectricity Rate
Frontier UtilitiesSuper Value 1213.7¢/kWh
Frontier UtilitiesSuper Value 2413.5¢/kWh
GexaSaver Value 1220.5¢/kWh
4Change EnergyMaxx Saver Select 2413.5¢/kWh
Cirro EnergySmart Value 12 Online22.4¢/kWh
TrieagleSure Value 3618.5¢/kWh
Direct EnergyAutopay Texas 1822.5¢/kWh
First Choice PowerYou Got This 2422.1¢/kWh
TXUClear Deal 2421.5¢/kWh
4Change EnergyMaxx Saver Select 1215.3¢/kWh
GexaSaver Deluxe 1215.4¢/kWh
Express EnergyFlash 2413.4¢/kWh
Green Mountain EnergyCrystal Clear 12 Preferred23.6¢/kWh
ReliantSecure Advantage 1222.2¢/kWh
Ambit EnergyLone Star Classic 1223.5¢/kWh
Payless PowerSimple 622.1¢/kWh
Rates Updated July 25, 2022

Spark Energy Contact Information

Phone number:877-547-7275
Website Address:Spark Energy
Mailing Address:

12140 Wickchester Ln Suite #100, Houston, TX 77079

emailcustomercare@sparkenergy.com
Spark Online BillPay Spark Online BillPay

Spark Energy Reviews and Ratings

BBB Accreditation Spark Energy is not BBB accredited
BBB Customer Review Score Customer Review Score of 1.09/5
BBB Complaints 59 complaints closed in the last 3 years
8 complains closed in the last 12 months
Power to Choose Rating Texas Power To Choose Rating – 1/5 stars
Texas PUC Complaint Scorecard 1/5 – This is the lowest rating

Complaints Against Spark Energy

In the second half of 2021 there were 31 complaints against Spark Energy filed with the Texas PUC.  The types of complaints breaks down as follows:

Spark Energy Texas PUC Complaints

Total complaints filed with the Texas PUC for the second half of 2021

Slamming1
Cramming0
Billing27
Quality of Service0
Disconnection of Service3
Provision of Service0
All Other0
Total Complaints31

Click here to see up to date complaint statistics for Spark Energy

Spark Energy in the news

Spark Energy, Inc. CEO Keith Maxwell speaks about Q2 2021 Results

How Carbon Offsets Work

Carbon offsets are a way you can reduce your carbon footprint without having to make any lifestyle changes. Offsets are the easiest way to become more eco-friendly because they allow you to invest in projects such as planting trees, installing solar panels, or investing in renewable energy sources.

Spark Energy Texas PUC Certificate # 10046