Spark Energy Products and Services
Spark Energy is a large energy company that has operations in multiple jurisdictions across the United States. They boost over 700,000 customers for their electricity and natural gas products. They are based out of Houston and do business in Texas as a retail electricity provider.
Spark was established in 1999. Today they are a publicly traded company under the name VIA Renewables and listed on the NASDAQ with the ticker symbol VIA. They sell electricity in Texas and other energy products in 15 other states. Their electricity plans include both traditional and renewable energy plans sold to homes and businesses.
In addition to renewable electricity products they also offer a carbon neutral natural gas program. This program works by purchasing carbon offset credits equal to the carbon footprint of the natural gas used by the consumer participating the program.
The Spark Energy Rewards Program offers rewards that can be used on local shopping, dinning, and Travel
Spark Energy Electricity Plans
| Name | Term | Type |
|---|---|---|
| Choose Plus 12 | 12 Months | Fixed Rate – New Customers Only |
| CHOICE 24 | 24 Months | Fixed Rate – New Customers Only |
| Choose 15 | 15 Months | Fixed Rate – New Customers Only |
| Choose 12 | 12 Months | Fixed Rate – New Customers Only |
| Spark Instant Plus 12 | 12 Months | Fixed Rate |
| Empower 36 | 36 Months | Fixed Rate |
| Empower 24 | 24 Months | Fixed Rate |
How do Spark Energy’s electricity rates compare to other Texas electric companies?
Oncor area Electricity Rates
Compare these rates from other electricity providers in Dallas to Spark Energy’s rates
| Electric Company | Plan Name | Electricity Rate |
|---|---|---|
| Frontier Utilities | Super Value 12 | 12.1¢/kWh |
| Frontier Utilities | Frontier Super Value 24 | 12.0¢/kWh |
| Gexa | Saver Deluxe 12 | 12.3¢/kWh |
| 4Change Energy | Free Energy 12 | 16.5¢/kWh |
| Cirro Energy | Smart Simple 12 | 20.3¢/kWh |
| Trieagle | Sure Value 36 | 13.4¢/kWh |
| Direct Energy | Live Brighter 12 | 21.3¢/kWh |
| First Choice Power | You Got This 24 | 22.2¢/kWh |
| TXU | Clear Deal 12 | 12.9¢/kWh |
| 4Change Energy | Maxx Saver Select 12 | 13.5¢/kWh |
| Gexa | Saver Value 12 | 17.2¢/kWh |
| Express Energy | Flash 12 | 13.3¢/kWh |
| Green Mountain Energy | Crystal Clear 12 Preferred | 217.9¢/kWh |
| Reliant | Reliant Power On 12 | 19.4¢/kWh |
| Payless Power | Premier 12 | 17.7¢/kWh |
Centerpoint Area Electricity Rates
Compare these rates from other electricity providers in Houston to Spark Energy’s rates
| Electric Company | Plan Name | Electricity Rate |
|---|---|---|
| Frontier Utilities | Super Value 12 | 12.7¢/kWh |
| Frontier Utilities | Super Value 24 | 12.4¢/kWh |
| Gexa | Saver Value12 | 18.0¢/kWh |
| 4Change Energy | Free Energy 12 | 16.9¢/kWh |
| Cirro Energy | Smart Value 12 Online | 22.4¢/kWh |
| Trieagle | Sure Value 36 | 14.7¢/kWh |
| Direct Energy | Autopay Texas 18 | 22.5¢/kWh |
| First Choice Power | You Got This 24 | 21.1¢/kWh |
| TXU | Clear Deal 12 | 14.5¢/kWh |
| 4Change Energy | Maxx Saver 12 | 16.9¢/kWh |
| Gexa | Saver Deluxe 12 | 12.9¢/kWh |
| Express Energy | Flash 12 | 14.3¢/kWh |
| Green Mountain Energy | Crystal Clear 12 Preferred | 23.6¢/kWh |
| Reliant | Secure Advantage 12 | 21.2¢/kWh |
| Ambit Energy | Lone Star Classic 12 | 21.5¢/kWh |
| Payless Power | Simple 6 | 17.5¢/kWh |
Spark Energy Contact Information
| Phone number: | 877-547-7275 |
| Website Address: | Spark Energy |
| Mailing Address: | 12140 Wickchester Ln Suite #100, Houston, TX 77079 |
| customercare@sparkenergy.com | |
| Spark Online BillPay | Spark Online BillPay |
Spark Energy Reviews and Ratings
| BBB Accreditation | Spark Energy is not BBB accredited |
| BBB Customer Review Score | Customer Review Score of 1.09/5 |
| BBB Complaints | 59 complaints closed in the last 3 years 8 complains closed in the last 12 months |
| Power to Choose Rating | Texas Power To Choose Rating – 1/5 stars |
| Texas PUC Complaint Scorecard | 1/5 – This is the lowest rating |
Complaints Against Spark Energy
In the second half of 2021 there were 31 complaints against Spark Energy filed with the Texas PUC. The types of complaints breaks down as follows:
Total complaints filed with the Texas PUC for the second half of 2021
| Slamming | 1 |
| Cramming | 0 |
| Billing | 27 |
| Quality of Service | 0 |
| Disconnection of Service | 3 |
| Provision of Service | 0 |
| All Other | 0 |
| Total Complaints | 31 |
Click here to see up to date complaint statistics for Spark Energy
Spark Energy in the news
Spark Energy, Inc. CEO Keith Maxwell speaks about Q2 2021 Results
How Carbon Offsets Work
Carbon offsets are a way you can reduce your carbon footprint without having to make any lifestyle changes. Offsets are the easiest way to become more eco-friendly because they allow you to invest in projects such as planting trees, installing solar panels, or investing in renewable energy sources.