We couldn’t confirm that Stream Energy is signing up new customers in Texas. When we checked in November 2026, its website didn’t load and it had no plans listed on Power to Choose. The company behind the Stream name still shows up in PUC complaint records, so we haven’t concluded that it has left the market.
Stream Energy at a glance
| New enrollments | Couldn’t confirm (no plans on Power to Choose, November 8, 2026) |
| Website | Didn’t load when we checked |
| PUC complaint rating | Not currently rated |
| Complaints (May–Oct 2026) | 25, for Stream SPE Ltd and all its brands |
| Company | Stream SPE Ltd (brands SG&E, Stream and Stream Energy) |
| Ownership history | Retail electricity and gas business sold to NRG Energy in 2019 |
What we know about Stream Energy
In 2019, NRG Energy completed a $300 million purchase of Stream Energy’s retail electricity and gas businesses. Stream’s remaining business was renamed Kynect and focuses on marketing and wireless service.
Even so, the PUC still lists Stream SPE Ltd, with the brands SG&E, Stream and Stream Energy, in its complaint records for May through October 2026. We couldn’t tell from the records we checked who serves those customers day to day.
If you’re a Stream customer
Start with your latest bill. It shows the company name on your account, your contract end date and the customer service number to call. If you have a question about a balance or a past bill, use the contact details printed there.
Power outage? Call your local utility, not your electricity company. Your provider handles billing, but the utility maintains the wires.
Shopping for a new plan
We couldn’t find current Stream plans to sign up for. You can compare current plans from providers serving your area with the ZIP code search at the bottom of this page.
What customers say: complaints and ratings
Stream isn’t currently rated on the PUC complaint scorecard shown on Power to Choose. The Public Utility Commission of Texas rates providers from 1 to 5 based on how many complaints they get per 1,000 customers, so no rating means it hasn’t been listed, not that it scored zero.
From May through October 2026, the PUC reported 25 complaints for Stream SPE Ltd. That’s a combined total for its SG&E, Stream and Stream Energy brands.
| Complaint type | Count |
|---|---|
| Billing | 17 |
| Disconnection of service | 5 |
| Starting or moving service | 3 |
| Switching without permission (“slamming”) | 0 |
| Unauthorized charges (“cramming”) | 0 |
| Service quality | 0 |
| Other | 0 |
| Total | 25 |
What stands out: about two-thirds of the complaints were about billing. If you’re a Stream customer, compare your bills against your plan’s Electricity Facts Label.
Compare plans from current providers
Enter your ZIP code to compare plans from every provider accepting new customers in your area.
Related resources
Sources: PUC complaint statistics · Power to Choose plan data · PUC complaint scorecard · NRG completes $300M buy of Stream retail electricity business