MP2 Energy, later known to Texas households as Shell Energy Solutions, no longer offers residential electricity plans in Texas. In March 2025, Shell confirmed it had agreed to sell its remaining residential customers in ERCOT, the main Texas power grid, to NRG. Shell still serves commercial and industrial customers.
MP2 Energy at a glance
| Residential plans | No longer offered in ERCOT |
| Former residential customers | Sold to NRG (announced March 2025) |
| PUC complaint rating | Not rated |
| Complaints (May–Oct 2026) | 4, for MP2 Energy Texas LLC and all its brands |
| Company | MP2 Energy Texas LLC (also Cost Plus Energy and Shell Energy Solutions) |
| Parent company | Shell (Shell Energy North America bought MP2 Energy in 2017) |
What happened to MP2 Energy
Shell Energy North America bought MP2 Energy in 2017, and Shell Energy Solutions began Texas operations in 2022. According to Houston Public Media, Shell confirmed in March 2025 that it would stop providing residential plans in ERCOT and sell its remaining residential customers to NRG.
Today, the Shell Energy website is a business-only page. MP2 Energy and Shell Energy Solutions have no plans listed on Power to Choose (checked November 8, 2026).
If you were an MP2 or Shell Energy customer
Shell’s 2025 announcement said its remaining residential customers in ERCOT would go to NRG. Check your recent bills and any notices you received to see which company now serves you and when your contract ends.
Shopping for a new plan
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What customers say: complaints and ratings
MP2 Energy isn’t currently rated on the PUC complaint scorecard.
The PUC still reports complaints for MP2 Energy Texas LLC, the company’s legal name. That count also covers its other brand names, Cost Plus Energy and Shell Energy Solutions. From May through October 2026, the company received 4 complaints:
| Complaint type | Count |
|---|---|
| Billing | 2 |
| Starting or moving service | 1 |
| Switching without permission (“slamming”) | 1 |
| Disconnection of service | 0 |
| Unauthorized charges (“cramming”) | 0 |
| Service quality | 0 |
| Total | 4 |
What stands out: the company still exists and still draws a few complaints, even though it no longer sells residential plans in Texas.
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Related resources
Sources: Houston Public Media: Shell Energy ends Texas residential electricity business · Shell Energy business page · PUC complaint scorecard · PUC complaint statistics