Direct Energy

What You Need to Know About Direct Energy

Direct Energy is a Texas Electricity Provider.  It is one of several brands owned by the Direct Energy parent company.  Direct Energy provides both residential and commercial electricity.

Direct Energy Phone Number: 855-307-6922

Direct Energy is headquartered in Houston, Texas. The company was originally founded in Toronto in 1986. It has since expanded to serve over four million customers in Canada and the United States. In 2021 it was acquired by NRG Energy, the parent company of Reliant Energy and several other brands. Direct Energy has made significant investments in Texas, including long-term power purchase agreements for 813 MW of electricity from five wind farms in the state. 

Subsidiaries and Brands in Texas

  • CPL Retail Energy
  • Direct Energy Business
  • First Choice Power
  • WTU Retail Energy

Services Offered

For residential customers and small businesses in Texas, Direct Energy offers fixed price electricity and gas plans. They also offer a pre-paid electricity plan called Power-To-Go.

How do Direct Energy’s electricity rates compare to other Texas electric companies?

Oncor  area Electricity Rates

Compare these rates from other electricity providers in Fort Worth to Direct Energy’s rates

Electric CompanyPlan NameElectricity Rate
GexaEco Saver Plus 2412.2¢/kWh
GexaGexa Eco Saver Lite 1219.7¢/kWh
4Change EnergyMaxx Saver Select 1212.2¢/kWh
Express EnergyExpress Energy Flash 2412.2¢/kWh
4Change EnergyMaxx Saver Select 2412.2¢/kWh
Cirro EnergySmart Value 12 Online17.9¢/kWh
TrieagleSure Value 3615.7¢/kWh
Direct EnergyAutopay Texas 1217.8¢/kWh
Veteran EnergyValor 3615.9¢/kWh
TXUClear Deal 2415.5¢/kWh
FrontierFrontier Power Saver 2415.5¢/kWh
TXUSeason Pass 1217.9¢/kWh
Green Mountain EnergyPollution Fee e-Plus 1218.0¢/kWh
ReliantReliant Power On 1218.7¢/kWh
Payless PowerRate Lock 1219.0¢/kWh
Rates Updated March 10, 2024

Centerpoint Area Electricity Rates

Compare these rates from other electricity providers in Houston to Direct Energy’s rates

Electric CompanyPlan NameElectricity Rate
Frontier UtilitiesFrontier Saver Plus 2411.3¢/kWh
BKV EnergyThe Lantana 1515.0¢/kWh
GexaEco Saver Plus 2411.3¢/kWh
4Change EnergyMaxx Saver Select 2411.3¢/kWh
Cirro EnergySmart Simple 1217.1¢/kWh
TrieagleSure Value 3612.5¢/kWh
Direct EnergyAutopay Texas 1216.7¢/kWh
Veteran EnergyVeteran Energy Valor 3612.4¢/kWh
TXUClear Deal 1214.9¢/kWh
4Change EnergyMaxx Saver Select 1212.1¢/kWh
GexaEco Saver Lite 1220.5¢/kWh
Express EnergyFlash 2412.1¢/kWh
Green Mountain EnergyPollution Free e-Plus17.8¢/kWh
ReliantPower on 1217.9¢/kWh
Ambit EnergyLone Star Classic 1219.5¢/kWh
Payless PowerRate Lock 618.9¢/kWh
Rates Updated March 10, 2024

Direct Energy Contact Information

Phone number: 855 307 6922
Website Address: Direct Energy
Mailing Address:

12 Greenway Plz Ste 250, Houston, TX 77046

Customer Care 888 305-3828
Direct Energy Bill Pay Direct Energy

Direct Energy Reviews and Ratings

BBB Accreditation Direct is not BBB accredited.  They have an D+ BBB Rating

BBB Customer Review Score  Customer Review Score of 1.08/5

BBB Complaints
  • 169 complaints closed in the last 3 years
  • 55 complains closed in the last 12 months

Power to Choose Rating Texas Power To Choose Rating – 4/5 stars

Texas PUC Complaint Scorecard 4/5

Complaints Against Direct Energy

In the first half of 2023 there were 80 complaints filed with the Texas PUC against Direct Energy .  The types of complaints breaks down as follows:

Direct Energy Complaints

Total complaints filed with the Texas PUC for the first half of 2023

Slamming 10
Cramming 0
Billing 49
Quality of Service 0
Disconnection of Service 10
Provision of Service 11
All Other 0
Total Complaints 80

Click here to see up to date complaint statistics for Direct Energy

Direct Energy Electric Plans

Here are some of the more popular Direct Energy Plans.  Vaultelectricity.com provides a free realtime comparison tool to allow you shop for the cheapest Texas electricity provider. Enter your zip code above to see up to the moment electricity rates in your area.  Right now there are dozens of electricity plans available in your area from multiple electric companies.



Direct Energy Additional Information

Customer Service and Billing Phone Number: 888-305-3828 Customer Service Hours of operation: Monday-Saturday 7:30am-8pm CST Texas PUC #10040 Direct Energy Charitable Works: Children’s Miracle Network Hospitals, Texas Children’s Hospital